Mountains of Ink will not be liable in any way for loss resulting from faulty parts or delivery delays. This includes (but is not limited to) damage to machinery, damage to reputation, loss of data, or loss of business and/or profits.
Mountains of Ink has made every effort to ensure product descriptions are as accurate as possible. All information in this site is supplied as a free service, and Mountains of Ink in no way guarantees that the information is correct or error-free. Please check your manual, current cartridge or manufacturer if you are unsure.
Every effort is made by Mountains of Ink staff to provide accurate, complete information. However, please note that Mountains of Ink makes no warranty, expressed or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed.
Any reference to any specific commercial products, process, or service by trade name, trademark manufacturer or otherwise within this website does not necessarily constitute or imply its endorsement or recommendation by Mountains of Ink.
We ask that all clients take personal responsibility for ensuring that their account and password details remain confidential. In using Mountains of Ink, you are agreeing to accept responsibility for any transactions that are made using your details.
Mountains of Ink does not sell products to individuals under 18 years of age. If you are under 18 years of age, you may only use Mountains of Ink with involvement of a parent or guardian.
All prices are in Australian dollars and include Goods and Services Tax (GST). Prices do not include the cost of delivery.
Mountains of Ink accepts payment by VISA and Master Card via PayPal.
We verify all billing information provided. Billing information that cannot be verified may result in delivery delays. Mountains of Ink reserves the right to cancel an order that is unable to be verified or processed as a result of incomplete or incorrect billing information.
Orders that are placed before 10am will be dispatched on the same day for same-day delivery to metropolitan areas of Melbourne, Brisbane, Adelaide and Perth, excluding Sydney.
While we make every effort to ensure orders are processed immediately, same-day delivery is not guaranteed. Issues out of our control may prevent early dispatch. This includes (but is not limited to) ordering after 10am, national product and stock shortages, supplier error or delivery error.
Orders that are placed before 2pm will be dispatched that same day for overnight delivery to metropolitan areas.
While we make every effort to ensure orders are processed immediately, overnight delivery is not guaranteed. Issues out of our control may prevent same-day dispatch. This includes (but is not limited to) ordering after 2pm, national product and stock shortages, supplier error or delivery error.
Orders placed prior to a weekend or public holiday will not be delivered until the next business day.
Mountains of Ink engages a number of distributors to ensure efficient transportation and delivery of product orders. While we make every effort to manage the product through the warehouse efficiently, we have no control over delivery after the product has left the warehouse. Occasionally some parcels may be delivered late, and Mountains of Ink takes no responsibility for this or any other issues experienced by the delivery system.
It is the responsibility of the client to ensure that the contact details supplied are correct. Failure to provide a correct delivery address may result in delays.
Mountains of Ink does not accept liability for goods delivered to the wrong premises as a result of incorrect or poor information.
If an incorrect address is provided, Mountains of Ink will make every effort to contact the relevant parties and correct the mistake at our discretion, but we bear no responsibility for the goods.
Please check your order and address details carefully.
The progress of your parcel can be tracked at all times by Mountains of Ink. Please do not hesitate to contact us via phone or email at any time.
Authority to leave
Delivering to a work address is much safer than leaving a parcel unattended at a home.
It is the responsibility of the client to ensure that the delivery address provided is safe and appropriate for parcel delivery.
If no-one is home at the time of delivery, a card will be left to indicate the location of the parcel for pick-up. In those instances where clients are satisfied that the location is safe and secure, an Authority to Leave may be requested. This requests that the courier leave the parcel in a specified location at your unattended premises. You agree that the parcel is deemed received when left at your premises.
Mountains of Ink and contractors associated with the delivery are not responsible for any loss or damage resulting from an Authority to Leave, and shall not be liable for any claims, demands, losses, liabilities, costs or expenses incurred after the package has been delivered to the nominated premises.
Upon receipt of the parcel
It is the responsibility of the client to check that all items have been supplied correctly.
In the event that Mountains of Ink has supplied an incorrect item, do not open or damage the packaging. We are unable to return products where packaging has been opened or damaged, even if the products supplied are incorrect.
In the event that you have inadvertently ordered an incorrect item, Mountains of Ink may exercise discretion to provide an exchange, credit or refund, provided that:
• Products are unopened and in as-new condition, including packaging
• The original invoice is provided
• The client incurs all costs associated with the return of the product
• The client bears responsibility for any damage incurred in return transit, including lack of appropriate packaging, and
• Products are returned within 30 days of invoice.
A restocking fee of 10% of the original price of the product will be charged to cover warehouse redistribution costs, and delivery costs incurred by Mountains of Ink in the delivery of the initial product may be deducted from any refund.
We look forward to supporting you
Mountains of Ink aims to deliver the best possible service to clients. At all times we will ensure that the needs of our clients are met, first and foremost, while ensuring the integrity of our business.